FAQ
I got some Advice from Nature cards (Penguin, Polar Bear, Glacier, Sea Turtle) in the mail, where can I get more?
Please go to EDF to order more! These are not the EXACT set with the same envelope, but they are the same designs, and are printed on a very high quality replanted paper - all with the same wording!
When will my order ship?
We typically ship out orders within 3-5 days from our wonderful Bend, OR warehouse.
How do I pay for my order?
We have 3 options for you. Click on "checkout" to enter your credit card details. Click on "Paypal" to pay with paypal. Click on "G PAY" to pay with your Google account.
How do I delete something from my shopping cart?
There is a remove button below each item in your cart. Click that.
Where do I login to my account?
On the top of our website there is a little person icon that you can click on to login.
How do I logout of my account?
On the top of our website there is a little person icon that you can click on to access your account. In the top section "My Account" there is a small "Logout" word at the bottom right of the account details section. It is before the "Membership Benefits" section. Just click on that little word "Logout"
I am having problems getting the credit card information approved. What should I do?
Be sure to enter the correct billing address for the credit card you are entering. It is also possible that you are using a web browser that is older and not supported by the credit card authorization service we use on this website. If you run into any problems, please give us a call at 1-800-992-4769 and we will manually process your credit card.
Is my credit card purchase secure?
Yes! We use the secure services of Shopify, Paypal Pro, and Google Pay - they are the largest credit card charge providers in the US. Also, we don't store your credit card information and never see more than the last 4 digits when processing your order.
Out of Stock/Discontinued
We attempt to fill each order completely, but occasionally may be out of stock of an item. We will attempt to contact you one time via phone to remedy the situation. If you do not reply within 3 days, we will refund your card on file for the missing item, and ship out the rest of your order. If the item is due soon to come back into stock, we will hold your order up to 1 week to ship it complete.
The item I want is not available - will it be coming back?
Just as we develop new products, we occasionally discontinue others. We apologize if discontinued or out-of-stock products create an inconvenience for you.
Advice for Life products are 100% Replanted. What does this mean?
Caring for the earth is an important part of the way we do business. Being a sustainable business has been our commitment since we started the company in 2000. All of the paper we use is replanted through 'Trees Water People'. Learn more at Replant Trees
Tell me more about the tree being planted when I place an order?
As a part of doing business we are planting a tree to honor our customers for each $20 spent on our store. This is our way of saying thanks to you and the earth. Learn more about our tree planting and other ways we give back by visiting our Giving Back Page
Return Policy
If you desire to return an item please contact us within five (5) days of receipt of your order for instructions and return authorization number. All items must be in new/unused condition. Clothing and drink wear items must be in new, unworn, unwashed condition AND have original tags still attached to them, for them to be accepted. Customer is liable for items returned to be in new condition and customer must pay for return shipping on items that they want to return. Liability for merchandise qualifying for credit is limited to the value of the products returned.
-For damaged shipments, please retain all cartons showing physical evidence of damage and call us immediately at 1-800-992-4769 or contact us by filling out this form. We are ready to help!
What should I do if I experience ordering difficulties?
Sit down, breathe, appreciate the thousands of things that are going right in your life and know that your needs will be well taken care of! Then please call us during normal business hours, 9 am - 3:30 pm Mountain Standard Time, at 1-800-992-4769. Or fill out our contact us form here. If it is the weekend, we are probably out in nature and our customer service folks will be fresh and rested, ready to take care of your order first thing Monday morning.
Ok so here's what we suggest. Go outside, sit under a tree and take in all of nature's wonderful beauty. If, when you come back in, you can still remember the question, get in touch with us! Our customer service team prides themselves in making sure you are one happy camper! Call 1-800-992-4769 or contact us by filling out this form. We are ready to help!
